We ship as fast as we can, most orders go out within 24-48 hours. Please contact us if you have any shipping questions
International shipments require additional duties and taxes to be paid by the buyer at package pickup which are not covered in our shipping rate. Make sure to check with your local postal service or customs office to find out what these fees will be before you place an order. If you have any questions, feel free to contact us.
The Duomo Watches are Limited One-Year Warranty. NO REFUND EXCHANGE ONLY
We provide a one-year manufacturer’s warranty from the date of purchase for all The Duomo Watch products. If you believe you have received a defective product upon arrival, please contact us at firstname.lastname@example.org
Provide a valid proof of purchase in your initial enquiry, such as your order number.
The warranty is only limited to replacement. It does not include damages that arose from the following:
- Negligence (such as dropping the product)
- Misuse or use not in accordance with the product instruction manual
- Water damaged
All warranty claims are subject for inspection by The Duomo watches inc. Photos, videos, and other details submitted will be used by our team to determine whether the claim is covered. Depending on the nature of the product issue, The Duomo Watches inc. has the right to grant or refuse replacement requests.
If you have questions regarding the information above, please don’t hesitate to email us.